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Custodial Consulting for Colleges & Universities Quality Assurance Basics for In-House Custodial Professionals Part 6: The Disadvantages of Developing Your Own Quality Program

In the last article we discussed the advantages of developing your own quality assurance program. Today we’ll explain some of the challenges and why, for most organizations, it’s not the recommended course of action.

Working at an in-house cleaning organization at a college or university, you’re probably familiar with the challenges of resource allotment. It’s hard enough to find the time to do the daily tasks that your job requires, so you may be wondering how your team will ever make time to create a quality assurance program. The answer: you probably won’t. While it doesn’t need to be complicated, creating a quality assurance program does take time and care. Without any experience, you’re likely to tie up a lot of your people trying to get the project off the ground.

There’s a key word in the last sentence: experience. Without the right experience, your team is likely to start from scratch or waste resources just trying to reinvent the wheel. When there are experts available on the subject, why waste valuable time?

Finally, there’s the issue of technology. A good quality assurance program will incorporate the appropriate technology to help your organization implement changes and track its progress. It will probably involve creating a manual of some kind. In both cases, the tasks involved are not only time consuming but also skills-intensive. If someone on your team doesn’t possess the appropriate IT skills, you’ll need to find someone to help you.

With today’s demands on organizational resources, this approach is not generally recommended. There are too many ways to go wrong and too many chances to waste valuable resources. In our next article, we’ll talk about the benefits of working with an outside organization to develop your quality assurance program.