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Custodial Consulting for Colleges & Universities Quality Assurance Basics for In-House Custodial Professionals Part 5: The Advantage of Developing Your Own Quality Program

You’ve decided to move forward with your quality assurance program, and you’ve determined to do it alone. There are advantages and challenges to this approach, which we’ll discuss in the next two articles. Today, we discuss the advantages.

To begin, a quality assurance program developed in-house will probably include its own set of tools and resources. Those resources will probably include checklists, excel spreadsheets, and some reporting materials like charts and graphs. If you’re really on top of your game, it may also involve creating an access database where users can input and track data from your audits and inspections. Having your own resources is a good way to start!

Also, you might have the added advantage of working in an organization that supports this approach. Maybe your company culture is slow to trust outside vendors and feels more invested if programs are developed from the inside. Additionally, developing a quality assurance program from the inside gives everyone the sense that they have “some skin in the game.” If the program fails or succeeds, they’ll have no one to blame but themselves.

Connected to that is a sense of ownership that your staff might feel towards the facility. “We know our facility best,” might be the unspoken mantra of your organization. If that’s the case, developing your own program encourages that sense of pride and ownership.

But this approach is not without its challenges, as we’ll discuss next time. We’ll ask: do you have the resources to go it alone – both the technical expertise and the time to train staff?